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Saturday, June 19, 2010

Facts and Statistics

Location: Southern Europe, bordering Albania 282 km, Bulgaria 494 km, Turkey 206 km, The Former Yugoslav Republic of Macedonia 246 km

Capital: Athens

Climate: mostly mountains with ranges extending into the sea as peninsulas or chains of islands

Population: 10,647,529 (July 2004 est.)

Ethnic Make-up: Greek 98%, other 2%

Religions: Greek Orthodox 98%, Muslim 1.3%, other 0.7%

Government: parliamentary republic; monarchy rejected by referendum 8 December 1974

The Greek Language

98% of the 10.6m population of Greece speak Greek, which is the country's official language. The largest minority language is Macedonian, spoken by 1.8% of the population. Others include Albanian, spoken in the centre and the south, Turkish, spoken by Muslim communities around the Aegean, and Arumanian and Bulgarian. None of these minority languages has official status.

Why not learn some useful Greek phrases?

Greek Society & Culture

An Ancient HeritageMap of Greece

. Greeks are proud of their cultural heritage and their contribution to world civilization.
. A recent study found that Greeks' pride in being Greek surpassed the ethnic satisfaction of every other European nation.
. Plays continue to be staged in the theatres where they were originally performed.
. Greek literature includes poetry, drama, philosophy, history, as well as travelogues.

Religion in Greece

. The Greek Orthodox Church is the national religion and is practiced by the majority of the population.
. Religion is integral to life in Greece and is evidenced in the respect for hierarchy and view of the family as a single unit of strength.
. Most holidays and festivals are religious in nature.
. Younger people are not as devout church-goers as their parents and grandparents, yet most will still turn to the church to observe such important rituals such as weddings and funerals.
. Easter is the major religious holiday and the celebration is more important to most Greeks than Christmas.
. The Church plays a greater role in political, civic, and governmental affairs than in more secular countries.

Greek Family Values

. The family is the basis of the social structure.
. The family offers both financial and emotional support to its members.
. The extended family is expected to help relatives in times of need, even to the point of assisting them to find employment.
. Family relationships carry over into business. Nepotism is accepted
. The wrongdoing of one family member brings dishonour to the entire family. 

General Etiquette & Customs in Greece

Meeting Etiquette

. Greeks are warm and hospitable.
. When meeting someone for the first time, they shake hands firmly, smile, and maintain direct eye contact.
. Good friends often embrace; they may also kiss each other on each cheek. Male friends often slap each other's arm at the shoulder.

Gift Giving Etiquette

. In general, Greeks exchange gifts with family and friends for 'namedays' (birth date of the saint after whom they are named) and Christmas.
. Some Greeks celebrate birthdays, but in general, celebrating namedays is more likely
. Gifts need not be expensive. Since gifts are generally reciprocated, giving something of great value could put a burden on the recipient since they would feel obligated to give you something of equivalent value.
. When invited to dinner at a Greek home, bring something small.
. A floral arrangement may be sent in advance of the actual event.
. Gifts should be wrapped.
. Gifts are usually opened when received.

Dining Etiquette

If you are invited to a Greek home:

. Arriving 30 minutes late is considered punctual!
. Dress well. This demonstrates respect for your hosts.
. Offer to help the hostess with the preparation or clearing up after a meal is served. Your offer may not be accepted, but it will be appreciated.
. Expect to be treated like royalty!
. Compliment the house.

Table manners

. Remain standing until invited to sit down. You may be shown to a particular seat.
. Table manners are Continental -- the fork is held in the left hand and the knife in the right while eating.
. The oldest person is generally served first.
. Do not begin eating until the hostess starts.
. Keep your elbows off the table and your hands above the table when eating.
. Accepting a second helping compliments the host.
. Expect a great deal of discussion. Meals are a time for socializing.
. It is considered polite to soak up gravy or sauce with a piece of bread.
. People often share food from their plate.
. Finish everything on your plate.
. Put your napkin next to your plate when you have finished eating.
. Indicate you have finished eating by laying your knife and fork parallel on your plate with the handles facing to the right.
. The host gives the first toast.
. An honoured guest should return the toast later in the meal.
. The most common toast is "to your health", which is "stinygiasou" in informal situations and "eis igían sas" at formal functions.

Business Etiquette and Protocol in Greece

Relationships & CommunicationEtiquette in Greece

. Relationships are the linchpin of business dealings since Greeks prefer to do business with those they know and trust.
. They maintain an intricate web of family and friends to call upon for business assistance since they can be confident of their trustworthiness.
. Nepotism is not viewed negatively and it is very common for relatives to work for the same company.
. Greeks prefer face-to-face meetings rather than doing business by telephone or in writing, which are seen as too impersonal.
. It takes time to develop relationships: this can be done in the office, over extended lunches, dinners, and social outings.
. Never say or do anything that can be construed as challenging the honour or integrity of a business colleague.
. Under no circumstances should you publicly question someone's statements.
. Greeks do not like people who are pretentious or standoffish.
. Although business is relaxed, it is also serious. Acting informal before a relationship has developed is considered discourteous.
. If your Greek business colleagues become quiet and withdrawn, you may have said or done something to upset them.

Business Meeting Etiquette

. Appointments are necessary and should be made 1 to 2 weeks in advance, although it is often possible to schedule them on short notice.
. Confirm meetings one day in advance by telephone.
. Many businesspeople eat lunch between 1 and 3 p.m., so this is not the optimal time for a meeting.
. Quite often it is not until the third meeting that business is actually conducted. During the first meeting your Greek business colleagues will want to get to know something about you as a person. The second meeting is used to develop trust and mutual respect. By the third meeting, business may begin.
. Have printed material available in both English and Greek.
. Meetings are often interrupted. Several people may speak at the same time.
. Greeks will deviate from agendas. They view agendas as starting points for discussions and will then follow the discussion to the next logical place.
. Although some business people speak English, it is a good idea to hire an interpreter.

Business Negotiation

. Forming a personal relationship is critical to developing a successful business relationship.
. Companies are hierarchical. Greeks respect age and position.
. Business is conducted slowly. You will have to be patient and not appear ruffled.
. Demonstrate how your product or service enhances your colleague's reputation.
. Do not lose your temper or appear irritated during business discussions.
. Greeks are skilled negotiators. They quite enjoy haggling.
. Decision making is held at the top of the company.
. Imposing a deadline on reaching a decision may end the negotiations.
. Contracts are often quite simple since the personal relationship dictates that accommodations will be made on either side should the need arise.

Business Dress

. Business dress is as in most of Europe.
. Men should wear dark coloured, conservative business suits.
. Women should wear either business suits or tasteful dresses, preferably in dark or subtle colours.

Business Cards

. Business cards are exchanged without formal ritual.
. Have one side of your business card translated into Greek.
. Present your card so the Greek side faces the recipient.

Thursday, June 10, 2010

Culture Name

Jordanian

Orientation

Identification. The Emirate of Transjordan was the name given to this small state when it was recognized in 1921, after the collapse of the Ottoman Empire and the promulgation of the Balfour Declaration. It was not until 1946 that Transjordan became a completely sovereign state. In 1950, Transjordan merged with part of Palestine to form the Hashemite Kingdom of Jordan. Amman is the capital and the largest city.

Location and Geography. Jordan has an area of about 35,475 square miles (91,900 square kilometers). It lies in the center of the Middle East, sharing its northern border with Syria, eastern border with Iraq, it's southern and eastern borders with Saudi Arabia, and western border with the Jordan River, the Dead Sea, and Israel. Its only seaport is the port of Aqaba. Jordan has barren deserts, fertile valleys, and colorful rock and sand mountains. It contains the lowest point on earth, the Dead Sea, and the Great Rift Valley, which was created twenty million years ago when tectonic plates shifted, stretching from Lake Tiberius south through Jordan and into eastern Africa.

Demography. In 1946, the population was about 400,000; in 1997, it reached 4.6 million, a figure twice that of 1981. After the 1967 war with Israel and Iraq's 1990 invasion of Kuwait, there were sudden and massive influxes of Palestinian Arab refugees, who now make up more than two-thirds of the population. In 1996, 1,359,000 Palestinian refugees living in Jordan were registered with United Nations; 250,000 Palestinians continue to live in ten refugee camps. Nomadic people, predominantly Bedouin, account for more than 10 percent of the total population. The population is young, with a birthrate that is double the world average; 43 percent of the people are under age fifteen. By the year 2012, the population is expected to double.

Linguistic Affiliation. Arabic is the official language. English is taught to all students and is widely spoken.

Symbolism. The flag has black, white, and green horizontal stripes with a red triangle on the hoist side bearing a white seven-pointed star. The flag of the Palestinian people is identical but does not have the white star.

History and Ethnic Relations

Emergence of the Nation. The Nabateans built the capital of their ancient Arab kingdom, Petra, in what is now Jordan between 400 B.C.E. and 160 C.E. From Mount Nebo in western Jordan, many people believe that Moses saw the Promised Land. When the Ottoman Empire collapsed after four hundred years of rule, Britain divided up the Fertile Crescent, and modern Jordan was born.

National Identity. Jordan is the only Arab country where Palestinians can become citizens. The differentiation between Jordanians, Bedouins, and Palestinians is clear in this society. Jordanians are defined as residents who have lived east of the Jordan River since before 1948. Palestinians are defined as residents whose birthright extends back to areas west of the Jordan River. People of Bedouin descent are considered to be of the purest Arab stock.

Ethnic Relations. In deserts with little vegetation and water, Bedouin families have lived in the traditional way for thousands of years. They roam freely and pay little attention to borders. Bedouins form the core of the army, occupying key positions, even though their political influence is diminishing. Palestinians are typically referred to as educated, hard-working people, and their influence in Jordan has resulted in a greater emphasis on education and Jordan

the development of a richer, global economy. Jordanians who no longer espouse the Bedu nomad lifestyle are gradually accepting the standards of the modern Arab world.

Urbanism, Architecture, and the Use of Space

Most people live in one- or two-room apartments or houses. Affluent urban families live in larger apartments or individual homes. Buildings and homes are made of concrete, and some are made of mud and stone, with a design that allows more floors to be added, to create apartments for married sons. Privacy is very important, and many homes and other buildings open into private courtyards with concrete walls. Nomadic farmers live in tents made from the hides and fur of their animals. Amman's appearance reflects a Western influence, with modern hotels and commercial buildings. Streets are identified and numbered in an inefficient manner, and maps are hard to read and often useless.

Food and Economy

Food in Daily Life. An ancient legend tells of an Arabian shepherd who six thousand years ago put his supply of milk in a pouch made from a sheep's stomach before making a journey across the desert. The rennet in the lining of the pouch, combined with the heat of the sun, caused the milk to form curds, and cheese was discovered. Bedouin farmers keep herds of goats and sheep whose milk is used to produce cheese and yogurt. A popular cheese is called halloumi (similar to feta), made from goat or sheep milk and often served in a sandwich of pita-style bread or cubed in salads. Rice, legumes, olives, yogurt, flat breads, vegetables (cauliflower, eggplant, potatoes, okra, tomatoes, and cucumbers), lamb or chicken, and fruits (apricots, apples, bananas, melons, and oranges) form the basis for most meals. Main dishes of rice with spices are eaten almost daily. The main meal typically is served during the middle of the afternoon. A covering is placed on the floor, with a large tray of rice and meat placed in the center surrounded by small dishes of yogurt and salad. Torn pieces of bread are folded in half and used to scoop the food. The left hand is never used to feed oneself.

Food Customs at Ceremonial Occasions. When people visit family and friends, tea, Turkish-style or Arabic-style coffee, or fruit juice is served. Often this meal includes sweets, especially on holidays. The national main dish is Mansaf, which consists of lamb cooked in dried yogurt and served with seasoned rice on flat bread. Mansaf is always served on holidays and special family occasions such as visits to relatives or friends, engagements, and weddings.

Basic Economy. The economy is based on free enterprise. The service sector, consisting of government, tourism, transportation, communication, and financial services contributes the most to the economy, employing 70 percent of the workforce. Amman has developed into a regional business center.

Land Tenure and Property. Land ownership is the goal of many, but few can afford the cost. Except for the very wealthy, most people live in rented housing.

Commercial Activities. Because most of the country is desert, less than 4 percent of the land is cultivated. Natural resources are scarce, and no oil has been found. The country's archaeological sites draw more than two million visitors a year.

Major Industries. Potash, phosphate, and gypsum mining and the manufacturer of cement, fertilizers, and refined petroleum products are the largest industries.

Trade. Jordan is among the world's top three potash exporters. Since the Gulf War, the number of immigrants has increased greatly, leading to a severe trade deficit and a labor market that has not produced enough jobs.

Division of Labor. Jordan's economy is heavily impacted by its location in the Middle East, the arid landscape, its relationship with its neighbors, and its dependence on foreign aid. Its largest sectors are finance, which employs 22 percent of its labor force; transportation, which employs 16 percent; and the industrial sector, which employs 17 percent. Tourism offers the greatest prospect for development.

Social Stratification

Jordan's political and social systems are a mix of new and old, traditional and non-traditional, Bedouin and Palestinian.

Classes and Castes. All social and political systems of Jordan are centered around extended patriarchal family units based on ancestry and wealth. Family units are often led by sheikhs whose rule depends on the size of their families, their wealth, and the will of their personalities. After the death of a sheikh, the eldest son ascends to the position of head of the family.

Symbols of Social Stratification. The emerging modern Arab culture values a college education, Mercedes cars, and a home in an urban area as symbols of success. However, in traditional Arab culture, camel breeders are still considered to be highest on the social scale. Traditional clans consider anyone outside their clan to be inferior, so the tradition of only marrying a person from within their families continues.

Political Life

Government. Since 1951, Jordan has been a constitutional hereditary monarchy with a parliamentary form of government. It is politically stable, with freedom of religion, the press, and private property guaranteed. There is an ongoing program of democratization. In 1989 parliamentary elections were instituted, and since that time, martial law has been lifted and political parties have been legalized. Elections were held in 1993 and 1997.

Leadership and Political Officials. In 1999, King Hussein, the longest-serving head of state in the world, died. Hussein's oldest son, Prince Abdullah, Buildings in Amman, a city that reflects western influence. Buildings in Amman, a city that reflects western influence. succeeded him. King Abdullah Ibn al-Hussein has indicated that he intends to follow his father's policies. He wields wide power over the government and appoints the prime minister.

Jordan's present legislative branch consists of an eighty-member elected Lower House and a forty-member Upper House. After a bill is approved by the Lower House and Senate, it is given to the King, who either grants consent by Royal Decree or returns the bill unapproved. Jordan's Constitution guarantees an independent judicial branch, dividing the courts into three categories: civil, religious, and special courts. The Jordanian civil legal system has its foundations in the Code Napoléon, a French legal code.

Social Problems and Control. Many of the country's laws are based on the Koran and the Hadith, a collection of Mohammed's sayings. These laws are enforced in religious courts called Sharia courts, which have jurisdiction over personal matters. Chastity is demanded of all single women. If a woman's chastity is compromised, a male relative may feel obligated to murder her to save the family's honor. When these cases go to court, often the charges are dropped or the murderer receives a short sentence.

Jordan has a low crime rate by international standards, with few petty crimes such as robbery reported.

Military Activity. Jordan maintains an army, an air force, and a small navy. The total strength of the armed forces in 1998 was 104,000 active members and 35,000 reserves. There is a paramilitary force that includes twenty thousand civil militia members and ten thousand public security officers. Jordan is a leader of peace efforts in the Middle East and is at peace with its neighbors.

Social Welfare and Change Programs

There is not a comprehensive welfare scheme, but the government administers medical and health services. Nongovernmental Organizations and Other Associations

Nongovernmental organizations are involved with the environment, women, children, and economic issues. The royal family is supportive of many charitable foundations. Thirty miles north of Amman, Jerash hosts an annual summer Festival of Culture and Arts administered by the Noor Al-Hussein Foundation. The Jordanian Hashemite Fund for Human Development has social development centers throughout the country that help women and children.

Gender Roles and Statuses

Division of Labor by Gender. Most women have their lives controlled by their closest male relatives. Despite the limitations placed on them, they have made advances in education in a country where the practice of educating women only began three or four decades ago. Balancing customs and traditions at home with obedience to their husbands and the demands of a career remains a difficult challenge. When women work, they receive extensive benefits and sometimes equal pay. The 1997 census placed the proportion of women in the workforce at 14 percent, up from 8 percent in 1979. The unofficial unemployment rate for women is 65 percent.

The Relative Status of Women and Men. Sons are prized, and this status continues throughout adulthood. Most Muslim women cover their heads with scarves. A small minority cover their heads and faces with a veil. Segregation of the sexes occurs all public situations, and there is limited interaction between Workmen lay a water pipeline in the Jordan Valley. Most of Jordan is desert. Workmen lay a water pipeline in the Jordan Valley. Most of Jordan is desert. men and women. It is common for women to eat apart from men in restaurants. Unless they are married or related, men and women do not sit together on public transportation.

Marriage, Family, and Kinship

Marriage. Getting married and having children are top priorities. Most marriages are arranged by the father of the bride. Often cousins marry each other, and the couple may barely know each other until the engagement is announced. The wedding has two celebrations: an engagement party and a wedding party. After the engagement party, the process of dating and getting to know each other begins. After the engaged woman and man have signed the papers at the engagement party, they are legally married. If they choose not to proceed, even though they have not lived together, they must divorce. Brides must be virgins on the wedding night. After marriage, every aspect of a woman's life is dictated by her husband. She cannot obtain a passport or travel outside the country without his written approval. At any time, a husband may take another wife. Polygamy with up to four wives is legal. Divorce is legal. When there is a divorce, custody of the children automatically goes to the father, and for this reason, women choose to remain in a marriage even when there are other wives. Divorced women are viewed as outcasts.

Domestic Unit. The typical family is extended, with family size decreasing since 1979 to about six members per family. The scarcity of natural resources, especially the chronic shortage of water, makes population control vital. To slow the rapid growth rate, birth spacing programs have increased awareness of the benefits of family planning, and many wives now use contraceptives.

Inheritance. Inheritance is guided by Islamic law. A woman receives half the amount that a man receives.

Kin Groups. Kinship relationships are patriarchal. Extended family ties govern social relationships and tribal organization.

Socialization

Infant Care. Women are primary caregivers for infants and small children. After the first son is born, the father and mother take the name of the son. If the son's name is Mohammed, the father becomes Abu Mohammed, meaning "father of Mohammed," and the mother becomes Om Mohammed, or "mother of Mohammed."

Bedouin woman preparing a meal. Free-wandering Bedouins have lived in the traditional way for thousands of years.
Bedouin woman preparing a meal. Free-wandering Bedouins have lived in the traditional way for thousands of years.

Child Rearing and Education. Children love to belly-dance with people watching and clapping their hands and women making a vocal expression by moving their tongues rapidly back and forth between their lips. Primary education is free and compulsory, starting at the age of six years until a child is sixteen years old. The United Nations Relief and Works Agency for Palestine Refugees provides schooling for Palestinian refugees. Outside the classroom, children participate in few activities away from the family.

Higher Education. All students are required to take an extensive examination called Tawjehieh before graduating from secondary school and as a prerequisite for entering universities and colleges. The top male and female students attend state universities and numerous private colleges. The literacy rate is over 86 percent.

Etiquette

Greetings and farewells are lengthy and sincere. Even answering a telephone involves saying "how are you?" in several different ways. Visitors and/or friends frequently are invited into homes for dinner, where they are showered with kindness and food. Women dress modestly and often are offended by exposed flesh. Most Muslims do not drink alcohol. Shoes are always removed before entering a mosque, and this custom extends to homes as well. Shib-shibs (flip-flop sandals) are always put on before entering a bathroom, the feet and are never put on a coffee table, footstool, or desk. It is forbidden and disrespectful to expose the bottoms of the feet. Same-sex friends hold hands, hug, and kiss in public, but there is limited touching between men and women. A man does not shake hands with a woman unless she offers her hand first.

Religion

Religious Beliefs. The state religion is Muslim, as indicated in the constitution. Ninety percent of the population adheres to the Sunni branch. About 6 percent of the people are Christian.

Religious Practitioners. Imams, leaders of prayer in a Muslim mosque, hold an important role in this Muslim country. In most smaller and rural communities they are the political leaders as well.

Rituals and Holy Places. Jordan has a rich religious history. For Jews and Christians, it is part of the Holy Land, sacred for its connection to the Jewish patriarchs Abraham and Moses, as well as Christian biblical figures such as John the Baptist. Jordan is equally important in the history of Islam, as many tombs of Prophet Mohammed's companions are located in Jordan. Jordan is where the non-Arab world first contacted Islam more than fifteen hundred years ago.

One of the five essential Pillars practiced by Muslims is the recitation of prayers five times a day. Calls to prayers are announced publicly by mosques and can be heard throughout the nation. The devout unroll a small prayer rug and face Mecca to pray. Ramadan, the ninth month of the Islamic calendar, is a time of fasting from sunrise until sunset. Most public restaurants do not open for business until just before sunset. Throughout Ramadan and the celebration commemorating its end, of families mark the occasion with large feasts and special sweets. Another Pillar of Islam is the Hajj, the holy pilgrimage made at least once during a lifetime to Mecca. Many pilgrims travel through Jordan on the way to Mecca in Saudi Arabia.

Medicine and Health Care

Excellent medical care is available, especially in Amman. For the typical family, finding the money to pay for medical insurance and preventive care is difficult. Life expectancy is sixty-seven years for mens and seventy years for women. Most children are fully immunized.

Tuesday, June 1, 2010

Facts and Statistics

Location: Northern South America, bordering the Caribbean Sea and the North Atlantic Ocean, between Colombia and Guyana

Capital: Caracas

Climate: tropical; hot, humid; more moderate in highlands

Population: 25,017,387 (July 2004 est.)

Ethnic Make-up: Spanish, Italian, Portuguese, Arab, German, African, indigenous people

Religions: nominally Roman Catholic 96%, Protestant 2%, other 2%

Languages in Venezuela

About 40 languages are spoken in Venezuela. However, Spanish, the country's official language, is the most common. The most widely spoken indigenous languages are Wayuu, Warao, Piaroa, Yanomami, Kahlihna, Manduhuaca, Panaré, Pemón, Guahibo and Nhengtu. Most of these languages originated in the languages of the Caribs, the Arawaks and the Chibcha.

As more indigenous people move to the cities, many of their languages are becoming extinct. Languages such as Sapé and Mapoyo have five or fewer speakers. Anthropologists are trying to learn these languages and the stories of these peoples before the last people who speak these languages die.

Italian, Portuguese, Chinese, Arabic and English are the most common foreign languages spoken in Venezuela. Some English words, such as "parking," have found their way into Venezuelan Spanish.

Venezuelans often speak less formally than people in most other Spanish-speaking countries.

Venezuelan Society & Culture

Venezuelan Pride

. Venezuelans are proud of their country and heritage.
. Simon Bolivar, who liberated much of South America from the Spanish colonialists, was born in Venezuela.
. Their flag is a national icon and is respected and admired.
. There are four separate public holidays that commemorate independence, during which time flags are flown outside private houses as well as public buildings and there are street parades.

Venezuelan Family Values Map of Venezuela

. The family is the cornerstone of the social structure and forms the basis of stability for most people.
. The individual derives a social network and assistance in times of need from the extended family.
. In villages it is common for members of the extended family to live close to one another, often on the same block.
. Nepotism an accepted practice and is considered a good thing, since it implies that employing people one knows and trusts is of primary importance.

Venezuelan Hospitality

. Venezuelans pride themselves on their hospitality.
. They go out of their way to make guests feel welcome and comfortable.
. Venezuelan hosts cater to their every desire.

Religion in Venezuela

. Freedom of religion is guaranteed by the Venezuelan constitution.
. More than 90% of the population is Roman Catholic.
. Some indigenous people practice their traditional religions, but many have converted to Roman Catholicism.

Etiquette & Customs in Venezuela

Meeting Etiquette

. A firm handshake, with direct eye contact and a welcoming smile are the standard greeting. When shaking hands, always use the appropriate greeting for the time of day - 'buenos dias', 'buenas tardes', or 'buenas noches'.
. When meeting groups always introduce yourself to the eldest person first.
. When leaving, say good-bye to each person individually.
. Since this is a formal culture, address people by their academic or professional title and their surname until invited to move to a first- name basis.

Gift Giving Etiquette

. If invited to a dinner party, send flowers, particularly orchids, in advance of the event.
. Do not give handkerchiefs since they are considered unlucky.
. Gifts are generally opened when received.
. Always send a handwritten thank you note as it marks you as a person with class.

Dining Etiquette

If you are invited to a Venezuelan's house:

. Arrive 15 to 30 minutes later than invited.
. Arriving on time or early shows that you are too eager, which is interpreted as greedy.
. Dress conservatively but with an elegant flair. Smart casual dress is usually acceptable.
. Never decline an offer of coffee, as it is a symbol of hospitality to Venezuelans.

Table manners

. Wait for the host or hostess to tell you where to sit. There may be a seating plan.
. Table manners are Continental -- the fork is held in the left hand and the knife in the right while eating.
. Do not begin eating until all other diners are seated, unless encouraged by the host to start.
. The host saying 'buen provecho' (enjoy or have a good meal) is the customary invitation for everyone to eat.
. In most cases, a maid or server will place food on your plate, although large dinner parties may be buffet style.
. Always keep your hands visible when eating, but do not rest your elbows on the table.
. Food is always eaten with utensils. Even fruit is eaten with a knife and fork.
. Keep your napkin on your lap while eating.
. Wait for a toast to be made before taking the first sip of your drink. Venezuelans typically toast with the word 'salud'.
. The host makes the first toast.
. When not using utensils, rest the tips on the edge of the plate with the handles resting on the table.
. It is considered polite to leave a small amount of food on your plate when you have finished eating.
. When you have finished eating, place your knife and fork diagonally across the plate with the prongs facing down and the handles facing to the right.

Business Etiquette and Protocol

Relationships & CommunicationsEtiquette in Venezuela

. This is a country where networking is important since it broadens your base of personnel who might have a connection you need.
. As with many Latin cultures, Venezuelans are risk averse, which makes it important that they know and trust the people with whom they do business.
. Venezuelans prefer face-to-face meetings to doing business by telephone or in writing, which are seen as too impersonal. It takes time to develop relationships.
. Appearances matter to Venezuelans. Dress well and try to stay in a reputable hotel.
. Senior positions in business are predominately held by the upper class, so it is important that you pay attention to the hierarchy and show appropriate deference and respect to those in positions of authority.

Business Meeting Etiquette

. Business appointments are required and can often be scheduled on short notice; however, it is best to make them about 2 weeks in advance by telephone, email or fax.
. Confirm meetings by fax or email, in Spanish, at least one week before the meeting. It is best to schedule appointments in the morning.
. Avoid scheduling meetings on Friday afternoon, as many Venezuelans leave early for the weekend.
. It is often difficult to schedule meetings in the two weeks before and after Christmas and Carnival, and three weeks before and after Easter.
. Venezuelans are generally punctual for business meetings, especially if they are accustomed to working with international companies.
. The first meeting is formal.
. Have all written material available in both English and Spanish.
. Decisions are not reached at meetings. Meetings are for discussion and to exchange ideas.
. Send a thank you note to the most senior executive after the meeting.

Business Negotiation

. Expect a minimal amount of small talk before getting down to business. Older Venezuelans prefer to get to know people before doing business with them while younger businesspeople are more concerned with business than the social relationship.
. It will take several meetings to come to an agreement. Negotiation and time for consultation are important.
. Relationships are viewed as more important than business documents.
. Negotiations and decisions take a long time.
. Venezuelans focus on long- term rather than short-term goals.
. Venezuelan business is hierarchical. Decisions are made by the person with the most authority.

Dress Etiquette

. Appropriate business attire is expected.
. Men should wear good quality, conservative, dark coloured business suits.
. Women should wear stylish suits or dresses. They should be elegantly dressed, including make-up, jewellery and manicures.

Business Cards

. Business cards are exchanged during introductions with everyone at a meeting.
. Have one side of your business card translated into Spanish.
. Present your business card with the Spanish side facing the recipient.
. Business cards should contain both your professional and educational qualifications, since Venezuelans are status conscious.
. Writing on someone's business card in front of them is considered very rude.

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